News Archive: 2005
Scottish Power Prepares for Winter with Communications Solutions from TFCC and Eckoh Technologies PLC
Advanced Speech Recognition from Eckoh and HVCA® from Twenty First Century Communications Keep Utility Customers in the Picture
Columbus, Ohio:Â Â Severe winter weather is one of the most common causes of power outages across the 3.4 million UK homes and businesses served by Scottish Power's electricity distribution network. This winter, consumers affected by power outages will have 24-hour access to an automated telephone service that uses advanced speech recognition that is able to provide up-to-the-minute service...
TFCC Helps NY Utility Reach 2,500 Critical Care Customers During Extended Eastern Blackout
Columbus, Ohio: Twenty First Century’s Universal Communications System (UCS) was put to the test by a New York utility, during the August 2003 blackout.
The utility has close to 2,500 customers identified as requiring critical care during power outages. It was imperative that they contact these customers and let them know what steps to take during the emergency. Unfortunately, along with power issues Internet access was very slow and it was nearly impossible to set up...
Twenty First Century Clients Top JD Power Utility Customer Satisfaction Study
Columbus, Ohio:Â Clients of notification and call-handling services provider Twenty First Century Communications have topped the J.D. Power and Associates Electric Utility Residential Customer Satisfaction Survey for 2005.
Thirteen of the 20 top-scoring regionally rated electric utilities evaluated for the survey are Twenty First Century clients.
The J.D. Power survey measured five performance factors in determining overall customer satisfaction, including billing and payment, company image, customer service, power quality and reliability, and price and value.
Twenty...
