News Archive: 2006
TFCC’s Janet Mushrush co-presents Field Connect at OMS
“Capitalizing on Operational, Customer Focused and Cost Competitive Outage Management Solutions”
A Presentation by Tim Kesler, Technical Advisor, Dominion Introduction by Janet Mushrush, Director of Utility Sales, Twenty First Century Communications
Columbus, Ohio: In an environment of increasingly longer and more devastating storm seasons, customer service demands placed on utility companies have grown exponentially. One of Dominion’s greatest challenges was retrieving critical information from the field in a timely manner in order to provide progress...
TFCC Welcomes Tampa Electric to its Utility Client Community
Columbus, Ohio:Â Twenty First Century Communications is pleased to welcome Tampa Electric to its utility client community.
As of July 2006, Tampa Electric’s residential and commercial customers are able to call a new toll-free number to report power outages. This new number is connected to Twenty First Century’s High Volume Call Answering HVCA® system, an automated outage and restoration support system that will give the utility the ability to handle up to 30,000 calls at once....
Twenty First Century Communications Congratulates Clients’ High JD Power Survey Ratings
JD Power study shows that communication is key to satisfying business customers.
Columbus, Ohio:Â J.D. Power and Associates reports that electric utility business customer satisfaction continues to improve in spite of major storm events and higher energy prices. According to the J.D. Power and Associates 2006 Electric Utility Business Customer Satisfaction StudySM released March 23, 2006, satisfaction of business customers with their electric utility provider has improved for a second consecutive year.
The study is based...
TFCC’s System Helps Lakeland Electric Warn Customers of Scam
Columbus, Ohio: On March 9, 2006, several Lakeland Electric customers received calls from scam artists posing as the utility’s collections agents. Callers indicated that customers’ bills were overdue and that payment was required in person. The attempt was thwarted using technology developed by Twenty First Century Communications.
Too frequently, we hear stories of criminal schemes targeting unsuspecting consumers. In this gambit, callers identified themselves as representatives of the utility, telling good-standing customers that their bills were...
TFCC Congratulates Clients Named 2006 “Most Admired Companies” by Fortune Magazine
Columbus, Ohio: Twenty First Century Communications is proud to serve all five of the utility companies, and three contenders, for the recognition “Most Admired Companies” by Fortune Magazine.
Most Admired Utility Companies
Dominion Resources
Entergy
Exelon (#1 in the Utility Industry category)
FPL Group
Southern Co.
Contenders
PG&E Corp.
FirstEnergy
CenterPoint Energy
The Most Admired list is the definitive report card on corporate reputations. Fortune enlists survey partners at Hay...
