News Archive: 2007
TFCC Congratulates Mid American Energy Holdings Company, Platts 2007 Power Company of the Year
Columbus, Ohio: Twenty First Century Communications wishes to congratulate its longtime client, Mid American Energy Company, and parent company MidAmerican Energy Holdings Company, for being named Platts 2007 Power Company of the Year.
Twenty First Century has provided Mid American Energy Company and its base of more than 714,000 electric customers with TFCC’s industry leading High Volume Call Answering (HVCA®) service since 1998. HVCA® uses massive voice response unit (VRU) networks to answer and place calls....
TFCC and Eckoh Extend Strategic Alliance Until 2013
Columbus, Ohio: Eckoh, the UK’s largest provider of hosted speech recognition services, today announced a new five year contract with strategic US partner, Twenty First Century Communications (TFCC), for the delivery of automated power outage communications solutions into the UK utilities market.
Since the strategic alliance was established in 2002, Eckoh and TFCC have successfully secured four substantive deals amongst some of the UK’s leading utilities, accounting for over 6.5 million of the UK’s 30 million...
TFCC Welcomes New UCS Client, City Utilities of Springfield, MO
Columbus, Ohio: Twenty First Century Communications is pleased to welcome City Utilities of Springfield. TFCC will provide its High Volume Call Answering Services (HVCA) to CU of Springfield, in contract now and expected to be in service by spring 2008.
To handle a mass power outage because of an ice storm or other event, City Utilities of Springfield has hired TFCC to handle up to 30,000 telephone calls an hour.
During the ice storm in last January,...
TFCC Proud to Sponsor National Ovarian Cancer Coalition Walk for the Whisper
Columbus, Ohio: Hundreds will participate in the annual “Run/Walk for the Whisper” on Sunday, Sept. 23 in Westerville, hosted by the Central Ohio Chapter of the National Ovarian Cancer Coalition (NOCC). The event, which begins at 9 a.m. at the Westerville Community Center, benefits ovarian cancer education and awareness.
What: Run/Walk for the Whisper – 5K (3.1miles) – Part of the Run Wild Racing Series
When: 9 a.m. Sunday, Sept. 23
Where: Westerville Community...
TFCC Congratulates Top Performing Clients in JD Power 2007 Electric Utility Residential Customer Satisfaction Study
Columbus, Ohio: JD Power released its report on residential utility customer satisfaction July 26th. The study results are based on customer responses from 29,042 telephone interviews conducted from March through June 2007 among residential customers of the 76 largest electric utilities across the continental United States.
For the first time since 2003, Oklahoma Gas & Electric found itself at the top of the Southern region rankings. Other top performers include SRP and SMUD in the Western...
