News Archive: 2008
TFCC Debuts its latest Utility Communications Solution at OMS
Mutual Aid in Customer Care
TFCC Debuts its latest Utility Communications Solution at OMS
FOR IMMEDIATE RELEASE
COLUMBUS, OH - (12/3/08) - Don't miss TFCC at Marcus Evans 8th Annual Outage Management Solutions (OMS) Conference, December 8 - 10, 2008 at the Westin Colonnade Coral Gables in Miami, FL.
We are excited to unveil our newest customer service communications solution, the Mutual Assistance Routing System, or MARS (patent pending).
Mutual Assistance is the...
Mutual Aid in Customer Care TFCC Debuts its latest Utility Communications Solution at OMS
FOR IMMEDIATE RELEASE
COLUMBUS, OH - (12/3/08) - Don't miss TFCC at Marcus Evans 8th Annual Outage Management Solutions (OMS) Conference, December 8 - 10, 2008 at the Westin Colonnade Coral Gables in Miami, FL.
We are excited to unveil our newest customer service communications solution, the Mutual Assistance Routing System, or MARS (patent pending).
Mutual Assistance is the cornerstone of the utility industry - for power restoration. Until now,...
Don’t Miss TFCC at the Outage Communications Summit
FOR IMMEDIATE RELEASE
November 6, 2008
Columbus, OH - Don't miss Twenty First Century Communications at the Chartwell Outage Communications Summit, November 13 - 14, 2008 at the Embassy Suites Orlando. TFCC is a sponsor of the event, and will feature a variety of its specialized utility communications solutions.
High Volume Call Answering (HVCA) routes calls away from the utility across its massive interactive voice response platform. The system...
DHS Announces FY 2009 Homeland Security Funding, Up $24 Million Over Last Year
FOR IMMEDIATE RELEASE
November 5, 2008
Columbus, OH – In a November 5 press release, the Department of Homeland Security’s (DHS) Federal Emergency Management Agency announced its Fiscal Year (FY) 2009 Application Guidance for federal funding to assist state and local governments in strengthening community preparedness.
In FY 2009, DHS will award more than $3 billion in grants, $24 million more than last year, to states, urban areas and transportation ...
TFCC Congratulates Florida Power and Light, Winner of the ServiceOne Award
FOR IMMEDIATE RELEASE
October 31, 2008
Columbus, OH - Twenty First Century Communications is proud to be a service provider to Florida Power and Light (FP&L), 5-year winner of the prestigious ServiceOne Award.
Since March 1, 2000, TFCC has provided Florida Power and Light with High Volume Call Answering (HVCA), a patented interactive Voice response (IVR) application that receives FP&L's overflow customer calls during power outages and other emergencies.
HVCA enables FP&L's customers to...
