News Archive: 2008
TFCC Debuts its latest Utility Communications Solution at OMS
Mutual Aid in Customer Care
TFCC Debuts its latest Utility Communications Solution at OMS
Columbus, Ohio:Â Don't miss TFCC at Marcus Evans 8th Annual Outage Management Solutions (OMS) Conference, December 8 - 10, 2008 at the Westin Colonnade Coral Gables in Miami, FL.
We are excited to unveil our newest customer service communications solution, the Mutual Assistance Routing System, or MARS (patent pending).
Mutual Assistance is the cornerstone of the utility industry - for power restoration. Until...
Mutual Aid in Customer Care TFCC Debuts its latest Utility Communications Solution at OMS
Columbus, Ohio:Â Don't miss TFCC at Marcus Evans 8th Annual Outage Management Solutions (OMS) Conference, December 8 - 10, 2008 at the Westin Colonnade Coral Gables in Miami, FL.
We are excited to unveil our newest customer service communications solution, the Mutual Assistance Routing System, or MARS (patent pending).
Mutual Assistance is the cornerstone of the utility industry - for power restoration. Until now, there has been no practical, cost-effective way for utilities to help...
Don’t Miss TFCC at the Outage Communications Summit
Columbus, Ohio:Â Don't miss Twenty First Century Communications at the Chartwell Outage Communications Summit, November 13 - 14, 2008 at the Embassy Suites Orlando. TFCC is a sponsor of the event, and will feature a variety of its specialized utility communications solutions.
High Volume Call Answering (HVCA) routes calls away from the utility across its massive interactive voice response platform. The system collects and feeds information into utilities' internal systems, enabling safe and efficient restoration...
TFCC Congratulates Florida Power and Light, Winner of the ServiceOne Award
Columbus, Ohio:Â Twenty First Century Communications is proud to be a service provider to Florida Power and Light (FP&L), 5-year winner of the prestigious ServiceOne Award.
Since March 1, 2000, TFCC has provided Florida Power and Light with High Volume Call Answering (HVCA), a patented interactive Voice response (IVR) application that receives FP&L's overflow customer calls during power outages and other emergencies.
HVCA enables FP&L's customers to reach the utility and report their outage by phone, even...
TFCC Answers During Hurricane Ike
TFCC Answers the Call during Hurricane Ike and its Aftermath
Columbus, Ohio:Â As Hurricane Ike ripped a swath across the United States, Columbus-based Twenty First Century Communications (TFCC) worked around the clock to support numerous utilities and public safety agencies downed by high winds.
The storm caused devastation and loss of power from the Texas Gulf Coast to the state of New York. In Ohio alone, millions of people were in outage, some for up to eight...
