News Archive: 2008
Announcing: Outages and Customer Service Mutual Assistance
TFCC Is Proud To Sponsor This Inaugural Event Brought To You By Conferences Connect
Columbus, Ohio:Â Announcing the first ever Outages and Customer Service Mutual Assistance Conference, September 17 - 18, 2008 at the Ritz Carlton in St. Louis, MO. As Gold Sponsor, Twenty First Century Communications invites its clients to enjoy a 25% discount on conference registration.
There's no way to avoid it - Outages Happen. When they do, most utilities have mutual assistance agreements with...
TFCC Proudly Supports Utilities Recognized for Excellent Customer Service by JD Power
Columbus, Ohio:Â Twenty First Century Communications is proud to serve the majority of the highest ranking utilities recognized in J.D. Power's 2008 Residential Utility Customer Satisfaction Survey. TFCC has provided critical communications solutions to the electric utility industry since 1989. TFCC's outage reporting, call center overflow and backup, and emergency notification enhance utility customer service, even in a disaster.
The utilities with the greatest need and the most experience use TFCC, and they have some...
TFCC Keeps Clients Prepared for Emergencies
Twenty First Century Communications Keeps Clients Prepared for Emergencies
Columbus, Ohio:Â Disaster can strike quickly and without warning. Hurricanes, tornadoes, and wildfires; earthquakes, floods, or ice storms; even pandemics and acts of terror can force evacuation or confine citizens to their homes.
Effective communication solutions are critical to disaster preparedness and response. Since 1989, TFCC has provided critical communications services which enable power outage reporting, call center overflow and backup, public alert and warning and employee notification.
When...
Utility Mutual Assistance – Now Available for Call Centers
Twenty First Century Communications, Trusted Provider of Industry Standard High Volume Call Answering, Introduces Patent Pending "Mutual Assistance Routing System"
Columbus, Ohio:Â Twenty First Century Communications (TFCC) is proud to announce its newest utility communications solution for customer service, the Mutual Assistance Routing System, or MARS (patent pending).
TFCC revolutionized utility outage reporting when it introduced High Volume Call Answering (HVCA) in 1989. An automated interactive voice response system, HVCA receives high volumes of power outage...
Call Center Mutual Assistance Now Available
Utility Mutual Assistance - Now Available for Call Centers
Twenty First Century Communications, Trusted Provider of Industry Standard High Volume Call Answering, Introduces Patent Pending "Mutual Assistance Routing System"
Columbus, Ohio:Â Twenty First Century Communications (TFCC) is proud to announce its newest utility communications solution for customer service, the Mutual Assistance Routing System, or MARS (patent pending).
TFCC revolutionized utility outage reporting when it introduced High Volume Call Answering (HVCA) in 1989. An automated interactive voice response...
