News Archive: 2008
TFCC Welcomes A. Bently Collier, VP of Sales & Marketing
Columbus, Ohio:Â Twenty First Century Communications (TFCC) is pleased to welcome A. Bently Collier as Vice President of Sales and Marketing. Collier will lead the TFCC Sales and Marketing operations, where he will be responsible for developing and executing the company's multi-segment sales strategies.
Twenty First Century Communications is a Columbus based Software as a Service (SaaS) provider, offering a suite of web-based communications solutions for high-speed notification. TFCC's applications range from utility outage reporting to...
TFCC Debuts its latest Utility Communications Solution at OMS
Columbus, Ohio:Â Don't miss TFCC at Marcus Evans 8th Annual Outage Management Solutions (OMS) Conference, December 8 - 10, 2008 at the Westin Colonnade Coral Gables in Miami, FL.
We are excited to unveil our newest customer service communications solution, the Mutual Assistance Routing System, or MARS (patent pending).
Mutual Assistance is the cornerstone of the utility industry - for power restoration. Until now, there has been no practical, cost-effective way for utilities to help...
Twenty First Century Communications Congratulates Its Clients’ High Survey Ratings
Columbus, Ohio:Â The 2008 satisfaction survey conducted by J.D. Power and Associates for business customers of electric utilities demonstrated a high level of customer satisfaction for many of TFCC's utility clients.
Over 13,500 U.S. businesses that spend between $500 and $50,000 a month for electricity were interviewed. Overall satisfaction was measured based upon power quality and reliability; customer service; company image; bill and payment; price; and communications.
With 1,000 being the highest possible rating, TFCC utility clients...
TFCC Congratulates MidAmerican Energy, Highest Customer Service Ranking in the Midwest
Columbus, Ohio: For the fourth time in five years, TFCC’s client, MidAmerican Energy Company, has received the highest customer service ranking in the Midwest in J.D. Power’s annual Customer Satisfaction Study. Based upon the 2008 Electric Utility Business Customer Satisfaction Study that was conducted by J.D. Power and Associates, Mid American Energy ranked number one in the Midwest Region for overall customer satisfaction.
As one of the 58 largest electric utilities in the U.S., MidAmerican business...
TFCC Is Pleased to Welcome New Clients
Columbus, Ohio:Â Twenty First Century Communications wishes to welcome eighteen new clients across the United States and in the United Kingdom.
New to High Volume Call Answering (HVCA®):
- Central Lincoln PUD
- City of Springfield Utilities
- United Utilities (UK)
HVCA® uses massive voice response unit networks to answer and place calls. The initial application was for outage response within the electric utility industry. Today, more than 70 utilities, representing 70% of the United States, use the High Volume Call Answering services...
