Technology Partners

CSG Interactive Messaging is a leading provider of Multi-Channel Customer Interaction solutions that seamlessly integrate Interactive Voice, SMS/text, Print, Email, Web and Fax and helps the world’s leading companies connect with their customers on a personal level.

Eckoh is the UK’s largest provider of hosted speech recognition services. Eckoh’s innovative, multi-channel solutions focus on speech recognition and IVR technology but can also incorporate mobile and the web.

iFactor Consulting develops software products and provides premier consulting services to the utility industry. Their outage communications product suite is opening up both web and mobile channels to utility customers channels. This product suite includes Storm Center and iCalll.

With more than 25 years of human factors and usability experience solving Interactive Voice Response (IVR) and Automated Speech Recognition (ASR) problems, the IVR Doctors bring their cost-reduction expertise to companies to increase self-service utilization and improve customer satisfaction.

LiveOps provides a best-in-class On-Demand Contact Center Platform, as well as On-Demand Call Center Outsourcing services through a network of over 20,000 independent at-home agents, to hundreds of companies in both direct response and enterprise markets.

OpenMarket operates the largest, most reliable mobile transaction hub in the United States, providing a comprehensive set of messaging, payment and emerging services to meet mobile business needs.

Premiere Global Services, Inc. is a global provider of applied communication technologies that help businesses automate and improve their business processes.

Tellme lets people simply say what they want and get it. Tellme is a Microsoft speech innovation making it easier to find information, connect with people and enhance business processes. By combining Internet data and a voice interface, Tellme’s voice services platform improves automation and customer service performance for businesses across 2 billion+ calls every year.

Venali provides complete Internet Fax messaging solutions to offer companies a more convenient and reliable way to send and receive documents.

West Interactive provides focused and comprehensive voice self-service solutions, featuring touch-tone, speech recognition, natural language speech and other interactive voice response (IVR) technologies that allow customers to easily access information or conduct transactions, via traditional or wireless telephones, hand-held devices or the Internet.

XO Communications is a leading nationwide provider of advanced communications services and solutions for businesses, enterprises, government, carriers and service providers. Its customers include more than half of the Fortune 500, in addition to leading cable companies, carriers, content providers and mobile network operators. Utilizing its unique combination of high-capacity nationwide and metro networks and broadband wireless capabilities, XO offers customers a broad range of managed voice, data and IP services with proven performance, scalability and value in more than 75 metropolitan markets across the United States.

ZOS Communications is defining the location-based services (LBS) marketplace by playing an important role in your daily life as you move through the world. ZOS’ platform, products, and solutions incorporate location-triggering capabilities into the next generation of products for communications, security, and enterprise productivity. ZOS has developed unique patent-pending technology to send and receive location, along with rich content, to and from smart phones around the world, regardless of operating system or network.