News
New TFCC Tools Help Utilities Interact with Customers
New Utility Solutions Greatly Accelerate Cash Flow and Improve Customer Service
Columbus, Ohio, May 21, 2010: With the advent of the Smart Grid and other advancements, utilities will need to engage in an unprecedented level of interaction with their customers. Two new automated solutions from Twenty First Century Communications allow utilities to contact and interact with customers in a fraction of the time and cost of traditional methods.
Utilities will be able to accelerate their...
Town of Collierville TN Selects TFCC’s Emergency Notification System
Town of Collierville Selects Twenty First Century Communications as Emergency Notification System Provider
Columbus, Ohio, April 9, 2010:Â Twenty First Century Communications (TFCC) today announced that it has been chosen by the Town of Collierville, TN as the emergency notification system provider.
"Public safety is a top priority. This is one area where reliability of product and quality of service are critical," said Chip Petersen, EMA Manager for the Town of Collierville. "Our research and evaluations...
Spring Severe Weather Awareness Week In Ohio
Emergency Notification Expert Offers Five Tips for Buckeyes
Columbus, Ohio, March 24, 2010. Ohio’s governor had declared March 21-27, 2010 as Spring Severe Weather Awareness Week in Ohio. The National Weather Service, the State of Ohio, and Columbus-based Twenty First Century Communications urge all Ohioans to be prepared for severe weather this spring.
As schools throughout Ohio hold tornado drills, and city governments test their severe weather warning systems, Jim Kennedy, CEO of
Winter Weather Continues to Wreak Havoc on East Coast Utilities
TFCC High Volume Call Answering and Emergency Notification Solution Continue Record-Breaking Usage
Columbus, Ohio, March 16, 2010:  The east coast was hit again this past weekend with what seems like a never-ending rash of bad weather. Today, utility crews up and down the east coast are cleaning up from four inches of rain and wind gusts exceeding 70 mph, resulting in loss of power to hundreds of thousands of customers in Eastern Pennsylvania and New Jersey.
Since...
Southern Utilities Aid Washington DC Utility with MARS Virtual Call Center
COLUMBUS, OHIO, February 25, 2010: February’s record-setting snow storm systems knocked out power in widely scattered parts of the east coast. Especially hard hit was the Washington D.C. area.
Knowing that their call center would be overwhelmed with emergency and downed wire calls, Washington D.C. utility Pepco, used the Mutual Assistance Routing System (MARS®) from Twenty First Century Communications to receive power outage call center assistance from another utility.
Pepco asked Florida utility Tampa Electric to help field...
