News

02/26/2010

Southern Utilities Aid Washington DC Utility with MARS Virtual Call Center

Columbus, Ohio:  February’s record-setting snow storm systems knocked out power in widely scattered parts of the east coast. Especially hard hit was the Washington D.C. area.

Knowing that their call center would be overwhelmed with emergency and downed wire calls, Washington D.C. utility Pepco, used the Mutual Assistance Routing System (MARS¬ģ) from Twenty First Century Communications to receive power outage call center assistance from another utility.

Pepco asked Florida utility Tampa Electric to help field the large influx...

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02/08/2010

TFCC Helps Utilities Handle Record Storm

Twenty First Century Communications Helps Utilities Handle Record Storm

Some Miss Super Bowl Because of Power Outages

Columbus, Ohio:  Last weekend’s record-setting storm systems knocked out power in widely scattered parts of the east coast threatening Super Bowl parties from Washington D.C down to Arkansas.

 While people throughout the Midwest, Mid-Atlantic, and Northeast faced power outages, many utilities used technology to quickly identify and respond to service disruptions.

 One of the biggest problems utilities face after a storm like...

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05/26/2009

Twenty First Century Communications Unveils Mobile Outage Reporting at CS Week

Columbus, Ohio:  Industry leading communications provider Twenty First Century Communications today announced the availability of Mobile Outage Reporting, unveiled at CS WEEK 2009.

Now, with the addition of Mobile Outage Reporting to TFCC's industry standard High Volume Call Answering (HVCA) service, utility customers will be able to report a power outage on their mobile devices using a web site designed specifically for mobile devices. It is another way TFCC helps enhance utility...

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05/26/2009

TFCC Unveils Mobile Outage Reporting

Twenty First Century Communications Unveils Mobile Outage Reporting at CS Week

Columbus, Ohio:  Industry leading communications provider Twenty First Century Communications today announced the availability of Mobile Outage Reporting, unveiled at CS WEEK 2009.

Now, with the addition of Mobile Outage Reporting to TFCC's industry standard High Volume Call Answering (HVCA) service, utility customers will be able to report a power outage on their mobile devices using a web site designed specifically for mobile devices....

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05/26/2009

TFCC Unveils Outage Text Messaging

Twenty First Century Comunications Unveile Outage Text Messaging at CS Week

Columbus, Ohio:  Industry leading Communications provider Twenty First Century Communications today announced the availability of Outage Text Messaging, unveiled at CS Week 2009.

Now, with the addition of Outage Text Messaging to the HVCA service, utility customers can request updates on the restoration process via text messages to their mobile phones. It is another way TFCC helps enhance utility customer service.

The benefits include:

  • Increased customer satisfaction...

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