News

05/26/2009

Twenty First Century Communications Unveils Mobile Outage Reporting at CS Week

Columbus, Ohio:  Industry leading communications provider Twenty First Century Communications today announced the availability of Mobile Outage Reporting, unveiled at CS WEEK 2009.

Now, with the addition of Mobile Outage Reporting to TFCC's industry standard High Volume Call Answering (HVCA) service, utility customers will be able to report a power outage on their mobile devices using a web site designed specifically for mobile devices. It is another way TFCC helps enhance utility...

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03/13/2009

Twenty First Century Communications Joins Forces with Utilities on Storm Response Solution

Columbus, Ohio:  Through a unique partnership, industry leading communications provider Twenty First Century Communications (TFCC) and a consortium of utility companies have developed a new system to help utilities respond more quickly to customers who lose power.

The collaboration addresses one of the biggest problems facing utilities after a disaster -- responding to the influx of customer calls to report outages and get information. TFCC already provides High Volume Call Answering to most U.S....

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01/27/2009

TFCC’s MARS Nominated for S.E.E. Industry Excellence Award

Columbus, Ohio:  Already a success, Twenty First Century Communications' Mutual Assistance Routing System (MARS) has been nominated for the 2009 Southeastern Electric Exchange (S.E.E.) Industry Excellence Award!

The S.E.E. Industry Excellence Awards honor the most outstanding products / projects developed or implemented by member utilities. The winners will be announced during the General Session of the 2009 S.E.E. Annual Conference and Trade Show.

The Mutual Assistance Routing System (MARS) was developed through collaboration...

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01/10/2009

TFCC Unveils Outage Text Messaging

With ever-increasing service level expectations, utilities must offer choices in how, when and where customers communicate, especially when reporting outages.

Mobile Outage Reporting

CLICK HERE TO DOWNLOAD

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12/03/2008

TFCC Debuts its latest Utility Communications Solution at OMS

Mutual Aid in Customer Care

TFCC Debuts its latest Utility Communications Solution at OMS

Columbus, Ohio:  Don't miss TFCC at Marcus Evans 8th Annual Outage Management Solutions (OMS) Conference, December 8 - 10, 2008 at the Westin Colonnade Coral Gables in Miami, FL.

We are excited to unveil our newest customer service communications solution, the Mutual Assistance Routing System, or MARS (patent pending).

Mutual Assistance is the cornerstone of the utility industry - for power restoration. Until...

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