News
Pepco Wins CS Week Award
Pepco Wins CS Week's "Innovation in Customer Service" Award for Deploying TFCC's Mutual Assistance Routing System
Columbus, Ohio:Â Twenty First Century Communications (TFCC) congratulates longtime client, Pepco Holdings, Inc. (PHI), winner of the 2009 Expanding Excellence "innovation in Customer Service" Award, presented by CS week and Electric Light & Power this morning at the CS Week Annual Conference.
Pepco was recognized for its outstanding contribution and innovation in utility customer service for implementing the Mutual...
TFCC Joins Forces With Utilities
Twenty First Century Communications Joins Forces with Utilities on Storm Response Solution
Columbus, Ohio:Â -- Through a unique partnership, industry leading communications provider Twenty First Century Communications (TFCC) and a consortium of utility companies have developed a new system to help utilities respond more quickly to customers who lose power.
The collaboration addresses one of the biggest problems facing utilities after a disaster -- responding to the influx of customer calls to report outages and get information. TFCC...
Twenty First Century Communications Joins Forces with Utilities on Storm Response Solution
Columbus, Ohio:Â Through a unique partnership, industry leading communications provider Twenty First Century Communications (TFCC) and a consortium of utility companies have developed a new system to help utilities respond more quickly to customers who lose power.
The collaboration addresses one of the biggest problems facing utilities after a disaster -- responding to the influx of customer calls to report outages and get information. TFCC already provides High Volume Call Answering to most U.S....
TFCC Announces Its 2009 Utility Client Meeting
2009 Utility Client Meeting to be held in June at the Gaylord Opryland Resort and Convention Center
Columbus, Ohio:Â TFCC is excited to announce its 2009 Utility Client Meeting, June 17 - 18, 2009 at the Gaylord Opryland Resort and Convention Center in Nashville, Tennessee.
This year TFCC will be hosting its Client Meeting in Nashville. This year's event will provide TFCC utility clients a unique opportunity to:
- Hear from industry experts such as JD Power...
TFCC’s MARS Nominated for S.E.E. Industry Excellence Award
Columbus, Ohio:Â Already a success, Twenty First Century Communications' Mutual Assistance Routing System (MARS) has been nominated for the 2009 Southeastern Electric Exchange (S.E.E.) Industry Excellence Award!
The S.E.E. Industry Excellence Awards honor the most outstanding products / projects developed or implemented by member utilities. The winners will be announced during the General Session of the 2009 S.E.E. Annual Conference and Trade Show.
The Mutual Assistance Routing System (MARS) was developed through collaboration...
