News

05/26/2009

Twenty First Century Communications Unveils Mobile Outage Reporting at CS Week

Columbus, Ohio:  Industry leading communications provider Twenty First Century Communications today announced the availability of Mobile Outage Reporting, unveiled at CS WEEK 2009.

Now, with the addition of Mobile Outage Reporting to TFCC's industry standard High Volume Call Answering (HVCA) service, utility customers will be able to report a power outage on their mobile devices using a web site designed specifically for mobile devices. It is another way TFCC helps enhance utility...

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05/26/2009

TFCC Unveils Mobile Outage Reporting

Twenty First Century Communications Unveils Mobile Outage Reporting at CS Week

Columbus, Ohio:  Industry leading communications provider Twenty First Century Communications today announced the availability of Mobile Outage Reporting, unveiled at CS WEEK 2009.

Now, with the addition of Mobile Outage Reporting to TFCC's industry standard High Volume Call Answering (HVCA) service, utility customers will be able to report a power outage on their mobile devices using a web site designed specifically for mobile devices....

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05/26/2009

TFCC Unveils Outage Text Messaging

Twenty First Century Comunications Unveile Outage Text Messaging at CS Week

Columbus, Ohio:  Industry leading Communications provider Twenty First Century Communications today announced the availability of Outage Text Messaging, unveiled at CS Week 2009.

Now, with the addition of Outage Text Messaging to the HVCA service, utility customers can request updates on the restoration process via text messages to their mobile phones. It is another way TFCC helps enhance utility customer service.

The benefits include:

  • Increased customer satisfaction...

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05/21/2009

Pepco Wins CS Week Award

Pepco Wins CS Week's "Innovation in Customer Service" Award for Deploying TFCC's Mutual Assistance Routing System

Columbus, Ohio:  Twenty First Century Communications (TFCC) congratulates longtime client, Pepco Holdings, Inc. (PHI), winner of the 2009 Expanding Excellence "innovation in Customer Service" Award, presented by CS week and Electric Light & Power this morning at the CS Week Annual Conference.

Pepco was recognized for its outstanding contribution and innovation in utility customer service for implementing the Mutual...

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05/13/2009

TFCC Joins Forces With Utilities

Twenty First Century Communications Joins Forces with Utilities on Storm Response Solution

Columbus, Ohio: -- Through a unique partnership, industry leading communications provider Twenty First Century Communications (TFCC) and a consortium of utility companies have developed a new system to help utilities respond more quickly to customers who lose power.

The collaboration addresses one of the biggest problems facing utilities after a disaster -- responding to the influx of customer calls to report outages and get information. TFCC...

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