News
TFCC Congratulates Florida Power and Light, Winner of the ServiceOne Award
Columbus, Ohio:Â Twenty First Century Communications is proud to be a service provider to Florida Power and Light (FP&L), 5-year winner of the prestigious ServiceOne Award.
Since March 1, 2000, TFCC has provided Florida Power and Light with High Volume Call Answering (HVCA), a patented interactive Voice response (IVR) application that receives FP&L's overflow customer calls during power outages and other emergencies.
HVCA enables FP&L's customers to reach the utility and report their outage by phone, even...
TFCC Answers During Hurricane Ike
TFCC Answers the Call during Hurricane Ike and its Aftermath
Columbus, Ohio:Â As Hurricane Ike ripped a swath across the United States, Columbus-based Twenty First Century Communications (TFCC) worked around the clock to support numerous utilities and public safety agencies downed by high winds.
The storm caused devastation and loss of power from the Texas Gulf Coast to the state of New York. In Ohio alone, millions of people were in outage, some for up to eight...
Announcing: Outages and Customer Service Mutual Assistance
TFCC Is Proud To Sponsor This Inaugural Event Brought To You By Conferences Connect
Columbus, Ohio:Â Announcing the first ever Outages and Customer Service Mutual Assistance Conference, September 17 - 18, 2008 at the Ritz Carlton in St. Louis, MO. As Gold Sponsor, Twenty First Century Communications invites its clients to enjoy a 25% discount on conference registration.
There's no way to avoid it - Outages Happen. When they do, most utilities have mutual assistance agreements with...
TFCC Proudly Supports Utilities Recognized for Excellent Customer Service by JD Power
Columbus, Ohio:Â Twenty First Century Communications is proud to serve the majority of the highest ranking utilities recognized in J.D. Power's 2008 Residential Utility Customer Satisfaction Survey. TFCC has provided critical communications solutions to the electric utility industry since 1989. TFCC's outage reporting, call center overflow and backup, and emergency notification enhance utility customer service, even in a disaster.
The utilities with the greatest need and the most experience use TFCC, and they have some...
TFCC Keeps Clients Prepared for Emergencies
Twenty First Century Communications Keeps Clients Prepared for Emergencies
Columbus, Ohio:Â Disaster can strike quickly and without warning. Hurricanes, tornadoes, and wildfires; earthquakes, floods, or ice storms; even pandemics and acts of terror can force evacuation or confine citizens to their homes.
Effective communication solutions are critical to disaster preparedness and response. Since 1989, TFCC has provided critical communications services which enable power outage reporting, call center overflow and backup, public alert and warning and employee notification.
When...
