Utility Communication Solutions
Twenty First Century has been helping utilities cope with power outages since 1989.
TFCC solved the universal problem of answering the massive number of customer calls that come into a call center during a power outage. Today, our High Volume Call Answering (HVCA) system provides outage call handling and restoration verification to more than 80 U.S. electric utilities – covering 70% of American households.
And now clients are signing on to our latest utility solution, MARS. Our brand new Mutual Assistance Routing System enables utilities to support each other's call center operations during extended outages and other crises.
Our commitment to supporting utility communications doesn’t end there. In addition to outage reporting and call center support, TFCC has solutions for workforce management, database accuracy, payment reminders, customer contact, and emergency notification.
Each of TFCC’s utility systems is customized to fit your organization, crafted to integrate with your outage management, customer information, and mobile workforce management systems.