Customer Care
Twenty First Century Communications celebrates 20 years in the inbound call handling and emergency notification industry. Founded in 1989, TFCC has the most extensive telecommunications experience in the field, and operates on the largest and most robust platform in North America. TFCC is a solid, stable and reliable company, providing critical communications solutions since long before the September 11th attacks, and will be doing so long after. TFCC is committed to its many utility, government, corporate, and higher education clients.
- Our system is continuously self-tested and is in use by clients across the United States 24/7/365. You can be assured that it will be up and running when you need it.
- TFCC has geo-dispersed, redundant call processing and data centers. All facilities are backed up with UPS and generators, and all operations are backed up 100%. So our system will not go down, even if one or more sites are compromised.
- Because we offer a fully hosted solution, you maintain communications in any event – hurricane, blackout, flood or ice storm – even if your facilities may be damaged or lost.
- We provide the largest inbound and outbound telecom platform in North America, so you can be sure we can handle any situation, no matter how major.
Superior Customer Service
Twenty First Century’s customer service philosophy is simply to provide our clients with world class customer service and technical support, around the clock, every day of the year. All our clients receive a personal Client Manager as their primary point of contact, and unlimited access to our 24/7/365 Help Desk, for immediate, live tech support, any time of day, any day of the year.
All service, support and system upgrades are included at no additional cost.
If you would like to receive further information, please fill out our online contact form.
Twenty First Century’s customer service philosophy is simply to provide clients with world class service and technical support around the clock, every day of the year.
Also, immediate assistance and technical support are always available through the live, 24/7 toll-free TFCC Help Desk.
