24/7 Support

Immediate assistance and technical support are always available through the toll-free TFCC Help Desk. Our clients do not dial a pager and wait for a return call, but reach an on-site TFCC employee who is trained and capable of responding to client needs of any type, at any time.

Rest assured that TFCC does not outsource any of its client support functions. Our Help Desk is available 24 hours a day, 7 days a week and 365 days a year.

The Help Desk is backed by a proprietary system of network monitoring and alarms which continuously self-tests the system to assure that all TFCC solutions are ready to respond when clients need them.

Help Desk
800-644-2766
support@tfcci.com

Some comments from our clients:

• “Very quick to respond and always get the answer.  You could teach a lot of companies about customer service!”
• “They are great.  We recently had a severe storm hit one of our campuses.  Everyone we designated to send out an emergency message was either out, unreachable or were victims of the storm.  Your Help Desk was called for assistance and they got our emergency message out for us right away.”
• “They [Help Desk] also do good job of anticipating our needs…often aware of problems before we are.”