Don’t Miss TFCC at the Outage Communications Summit

FOR IMMEDIATE RELEASE
November 06, 2008

FOR IMMEDIATE RELEASE
November 6, 2008

Columbus, OH – Don’t miss Twenty First Century Communications at the Chartwell Outage Communications Summit, November 13 – 14, 2008 at the Embassy Suites Orlando. TFCC is a sponsor of the event, and will feature a variety of its specialized utility communications solutions.

High Volume Call Answering (HVCA) routes calls away from the utility across its massive interactive voice response platform. The system collects and feeds information into utilities’ internal systems, enabling safe and efficient restoration of power.

The Mutual Assistance Routing System (MARS) makes it possible for utilities to outsource high volumes of outage calls to actual other utilities’ Customer Service Representatives with industry knowledge and experience.

The Universal Communications System (UCS) offers outdial applications for rolling blackout alerts, restoration confirmation, critical care customer alerts and more.

Come hear the experts speak at the Technology Panel!

FRIDAY, NOVEMBER 14
8:30am – 9:30am

New technologies aimed at improving customer contact and information delivery during outages will be featured during a panel discussion moderated by Scott Johnson, Chartwell Senior Research Analyst.

Panelists:
Brad Sileo, VP Business Development, iFactor Consulting
Brett Doehr, Principal Product Manager, Oracle
Theresa Metzler, Director of Business Development, TFCC