TFCC’s Utility Communication Solutions give your customers the information they want, when and how they want it.
To succeed in today’s fast-paced world, utilities must communicate with their customers in every imaginable way, including landlines, cell phones, pagers, smartphones, voice mail, text messaging, email and more.
While these devices are intended to make communicating faster and more efficient, their lack of integration can actually hamper rather than help. That’s where we come in. The Utility Communication Solutions from TFCC can make your life a lot easier by integrating all your critical high-volume communications.
Our comprehensive collection of automated communication tools help you quickly receive and send time-sensitive information to the right people at the right time, using any communication device. Â
Integrated products within the Utility Communication Solutions suite include:
- High Volume Call Answering (HVCA)
- Proactive Customer Communications
- Mutual Assistance Routing System (MARS)
- Multi-Channel Interactive Collections
- CIS Database Accuracy
- Mobile Workforce Communications
- Text Messaging
- Mobile and Desktop Outage Reporting
- Customer Sign-Up
- Automated Customer Survey
For more than 20 years we’ve been helping utilities improve outage detection, management, and estimated power restoration times. Today our suite of integrated communication products maximize new customer communication channels with faster, more efficient and effective tools that increase customer satisfaction while lowering cost.
