Integrating all your critical high-volume communications
In a world of non-stop information, your customers count on you to deliver valuable information, from gas leaks, safety announcements and pilot relights, to appointment and bill reminders. Customers also demand convenience and choice, whether communicating through landlines, mobile phones, pagers, smartphones, voice mail, email or text messaging.
While these devices are intended to make communicating faster and more efficient, their lack of integration can actually hamper rather than help. That’s where we come in. TFCC’s Utility Communication Solutions can make your life a lot easier by integrating all your critical high-volume communications.
Our comprehensive collection of automated communication tools help you quickly receive and send time-sensitive information to the right people at the right time, using any communication device.
Integrated products within the Utility Communication Solutions suite include:
- Proactive Customer Communications
- Multi-Channel Interactive Collections
- CIS Database Accuracy
- Mobile Workforce Communications
- Text Messaging
- Mobile & Desktop Outage Reporting
- Customer Sign-Up Page
- Automated Customer Survey
For more than 20 years we’ve been helping utilities improve outage detection, management, and estimating power restoration times. Today our suite of integrated communication products maximize new customer communication channels with faster, more efficient and effective tools that increase customer satisfaction while lowering cost.
