Healthcare

There’s nothing more important than the safety and health of your community.  Both natural and man-made disasters have illustrated the importance of emergency preparedness and effective communications.  Public health requirements run the gamut from mobilizing first responders to public alerts and warnings; from employee accountability to providing inoculation locations; and from medical information sharing to community education.

Twenty First Century Communictions offers the technology needed to connect people to information when it matters most.  Having TFCC Alert, the newest version of our proven emergency notification system in place allows you to have confidence and peace of mind when you need it most.

Ease of use: TFCC Alert’s task based workflow and one-page quick launch make creating and sending notifications stress-free.  Select the type of message you’d like to send and TFCC Alert will present only the options needed for the particular message type, all on one page.

Multi-modal: With TFCC Alert, you can send targeted messages to select groups or geographic areas by landline, cell phone, VoIP phone, PDA, pager, text, email and TTY/TDD machines.  TFCC Alert also integrates with Twitter, giving you greater reach with fewer steps.  TFCC Alert can reach thousands of people, anytime, anywhere on any communication device with critical time-sensitive information.

Availability: TFCC Alert can be accessed and messages can be activated from any Internet-enabled location, including your cell phone.  If you can’t access the web, a call to TFCC’s 24/7/365 Help Desk will get the message out for you.  The system is always available and ready for use, from the operations center, from the field or anywhere in-between. 

Unlimited Users:  TFCC Alert allows for an unlimited number of users and includes a flexible array of user profiles with different permissions, access and visibility restrictions so that your notification system precisely matches the communication and security needs of your agency.

Inbound Messaging: With TFCC Alert you can set up inbound interactive voice response (IVR) programs to handle high volumes of incoming calls that may be the result of an outbound notification.  Inbound IVR is essentially a self-service, inbound portal, a means to provide faculty, staff, the public, and the media with up-to-the-minute information in any situation.  It is an easy way for organizations to provide clarification and follow-up instructions during and after an incident and leaves personnel free to continue operations and support response efforts.

Performance, Speed, Reliability: TFCC Alert runs on the largest and fastest calling platform in North America.  Our platform is co-located with major long-distance telecom carriers’ POP sites, and is redundant and geographically dispersed throughout the U.S., protecting client communications against single points of failure.  TFCC delivers your calls in a matter of minutes rather than hours and has the capacity to deliver hundreds of thousands of calls per hour. 

Cost Efficient:  TFCC Alert is a fully hosted system and all upgrades and enhancements to the system are provided to our clients at no additional cost.

Client Care Commitment: TFCC Alert is backed by our client care commitment.  Each client is partnered with a Client Manager who will serve as the single point of contact and the notification expert for the life of the contract.  The Client Manager is supported by our live 24/7/365 Help Desk.  Clients also have access to the new online Resource Center.  All of this is in addition to the Online Help, a searchable, online database of easy-to-find technical help.  Should you need it, online refresher training is offered, via webcast, at no cost any time throughout the life of the contract.

Multiple Uses: TFCC Alert is in use everyday by clients to send out employee notifications, emergency response alerts, and community support messages. 

Twenty First Century Communications has been offering technology to connect people to information for over 20 years.  Known in the industry for our speed of delivery and client care commitment, government, corporate, utility, education and healthcare clients all across the country trust their mass notification needs to TFCC.