Twenty First Century Communications has been helping utilities cope with power outages since 1989.
TFCC solved the universal problem of answering the massive number of customer calls that come into a call center during a power outage. Today, our High Volume Call Answering (HVCA) system provides outage call handling and restoration verification to more than 80 U.S. electric utilities – covering 70% of American households.
And now clients are signing on to our latest utility solution, MARS. Our brand new Mutual Assistance Routing System enables utilities to support each others call center operations during extended outages and other crises. Our commitment to supporting utility communications doesn’t end there. In addition to outage reporting and call center support, TFCC has solutions for sending customer outage updates via text message, reporting outages using a mobile device, and database accuracy.
Another important solution for utilites is the Universal Communications System (UCS). Our clients have found that using UCS for payment reminders, scheduled tree trimming, critical care calls, and other proactive communications can have a positive impact on customer satisfaction in addition to the bottom line.
TFCC offers utility solutions customized to fit your organization, crafted to integrate with your outage management, customer information, and mobile workforce management systems.
