The Utility Communications Solution
Solving everyday utility communication challenges faster & easier.
To succeed in today’s fast-paced world, utilities must communicate with their customers in every imaginable way, including landlines, cell phones, pagers, personal digital assistants, voicemail, text messaging, e-mail and more.
While these devices are intended to make communicating faster and more efficient, their lack of integration can actually hamper rather than help. Utilities have to be incredibly nimble to keep pace with communication technology and the ever growing methods customers use to receive and send information.
That’s where we come in. A fully integrated Utility Communications Solution from TFCC can make your life a lot easier by managing all your critical high-volume communications. Our comprehensive collection of utility communication tools help you quickly receive and communicate time-sensitive information to the right people at the right time, using any communication device.
We made our mark 20 years ago with the utility industry’s first High Volume Call Answering System (HVCA). Today, our HVCA system provides outage call handling and restoration verification to more than 80 U.S. electric utilities – covering 70% of American households. TFCC Utility Communications Solution gives our utility customers new ways of using technology to connect people to information.
Utility Communications Solutions Links:
High Volume Call Answering (HVCA)
Mutual Assistance Routing System (MARS)
Multi-Channel Interactive Collections
Automated Customer Survey
TFCC Alert
TFCCSearch
Outage Text Messaging
Mobile Outage Reporting
Outage Update
