Mutual Aid in Customer Care TFCC Debuts its latest Utility Communications Solution at OMS

FOR IMMEDIATE RELEASE
December 03, 2008

FOR IMMEDIATE RELEASE

COLUMBUS, OH – (12/3/08) – Don’t miss TFCC at Marcus Evans 8th Annual Outage Management Solutions (OMS) Conference, December 8 – 10, 2008 at the Westin Colonnade Coral Gables in Miami, FL.

We are excited to unveil our newest customer service communications solution, the Mutual Assistance Routing System, or MARS (patent pending).

Mutual Assistance is the cornerstone of the utility industry – for power restoration. Until now, there has been no practical, cost-effective way for utilities to help each other in the call center.

During extended outages, when people need to speak with people, MARS enables utilities to automatically redirect high volumes of outage calls to other utilities. With MARS, calls are handled by actual utility Customer Service Representatives with experience and industry knowledge.

Come hear how MARS works at these exciting presentations!

Engaging in CSR Mutual Assistance via MARS
December 10, 11:00 am, Theresa Metzler, Director of Business Development, TFCC.

Moving beyond call center operations
Minimizing staff burnout
Limiting second roll staff to engage in supporting outage calls during peak call volume periods
Decreasing the backlog on other related jobs normally performed by second roll staff
Managing special arrangements with responding utilities for extended support requirements

Tampa Electric Case Study – Communicating with Customers via Mutual Assistance
December 10, 11:45 am, Barb Powers, Director, Customer Service, Tampa Electric

Outlining Tampa Electric’s plan to highlight mutual assistance during outages
Encapsulating the benefits of Tampa Electric’s mutual assistance program
Providing mutual assistance support to other utilities

For more information about MARS and other TFCC utility communications solutions contact:

Terri Metzler
TFCC Director of Business Development
800-382-8356, ext. 232
terri.metzler@tfcci.com