Automated Customer Survey

Fast, Inexpensive, Efficient Customer Research

Automated Customer Survey is an interactive customer messaging solution that helps you develop and implement completely customized surveys. This interactive survey tool collects customer feedback using any touch tone telephone.

Automated Survey Uses

Customer, employee, member satisfaction as a result of a business event or customer contact
Verify services were delivered in a timely fashion at or above the quality goals
Promote, cross-sell or up-sell opportunity
Market research or information gathering
Measure success of programs or campaigns
Quick internal surveys
Compliance
Employee campaigns
Quality assurance

Automated Survey Key Benefits:

Fast – quick to develop & implement, results available immediately
Inexpensive – reduction of on-going survey cost
Secure – survey process preserves customer anonymity if desired
Auditable – results allows tracking of individual field techs and programs
Provides an additional customer touch point
Simple, friendly, economical
Allows consumer to give feedback in a non-judgmental environment
Available both immediately after triggering event or on a time delayed basis