Multi-Channel Interactive Collections

Improve your collection rates by connecting with customers

TFCC’s Multi-Channel Interactive Collections service helps improve your cash flow by connecting with delinquent customers and giving them a variety of immediate payment options. This cost-effective, automated system can save up to 75% of the cost of agent collections and gets better and faster results.

By transmitting multi-channel collection messages — inbound and outbound interactive voice, email and fax — the system ensures that messages are received and that customers can respond in a timely way. You can re-purpose your staff to higher-value functions while maintaining your organization’s established customer service standards.

Above all, with Multi-Channel Interactive Communications you always have the assurance that comes with the advanced technology, innovative solutions and unmatched customer support that have made TFCC the clear leader in the utility communications industry.

Multi-Channel Interactive Collections Business Benefits:

• Improved cash flow
• Cost savings
• No reduction in customer service standards
• Better, faster collection results
• Easy integration with your organization and internal systems
• 24/7/365 customer support