Multi-Channel Interactive Collections

Join us for an informative webinar.
Collect More When You Connect More
September 29, 2010, 1:00 PM (EDT)

Collect More When You Connect More

Accelerate your cash flow with Multi-Channel Interactive Collections, an automated, interactive method of contacting delinquent customers.

Multi-channel collection messages combine inbound & outbound interactive voice, email and fax to ensure messages are received and customers can respond at a convenient time.

Customers can choose immediate payment options which can include:  payment gateway, select payment arrangements, payment location information, assistance program information and secure promises-to-pay.

More customers are contacted and more payments are made, freeing up you collection reps for higher value opportunities.

Key Collection Benefits:

Reduce Costs & Accelerate Cash Flow:
You can save up to 75% over the cost of agent collections:

• Reduce billing statement print & mail costs
• Significantly reduce cost per contact
• Allows you to profitably collect on smaller dollar delinquencies
• Reduce days sales outstanding

Better Results
Self-service, multiple payment options improve collection rates and portfolio penetration vs. CSR calls:

• Provides a consistent and compliant collections experience
• Advanced answering machine detection increases right-party contacts ensures message delivery

Faster Results
Web-based tolls provide immediate access to call results:

• Secure interface with customer management systems for real-time or batch updates

Maximize Staffing

• Limit unnecessary collection efforts
• Re-purpose collections to higher-value functions like higher risk and late stage accounts
• Handle higher transaction volumes without a corresponding increase in staffing

Improve Customer Service

• Consistent, non-threatening customer experience
• Optional agent transfers provisioned with Computer Telephony Interface (CTI) screen pop or cost-effective “whisper greet”, optimizing agent time

Peace of Mind

• Work with a company that know utility collections and has 20-years of interactive notifications expertise.