Mobile Outage Reporting

The future of customer communications is here and we provide the necessary messaging while you are on the go.

With the almost universal prevalence of cell phones and PDAs, people are changing the way they communicate in all aspects of their lives. Mobile web applications are among the fastest growing in alternative contact options.

Meet your customer’s needs now

With ever-increasing service level expectations, utilities must now adapt to customer preferences for on-demand access to information. This means offering choices in how, when, and where customers communicate, especially when reporting outages. TFCC has developed a mobile web application for outage reporting through our industry-standard High Volume Call Answering (HVCA®) system. Mobile Outage Reporting allows utility customers to report their outage from anywhere using a PDA or Smartphone. The benefits are clear:

• Provide greater convenience to those who prefer electronic communication
• Utilize an electronic method of reporting that’s available even if power is out
• Leverage current HVCA system and existing interfaces with CIS, OMS, etc.
• Utility can own (and brand) the mobile web site domain
• Virtually no development or IT resources required from utility.