Proactive Customer Communications
Reduce your costs and exceed your customers’ expectations
Whether in critical situations such as outages or more everyday situations such as tree trimming, payment reminders or outage explanations, proactively calling customers will improve customer satisfaction, reduce inbound calls and lower your costs.
Proactive Customer Communications enable you to quickly and reliably communicate all kinds of critical and important information to your customers in the ways most convenient to them — via landline, cell phone, email, text and even through Facebook and Twitter. Research shows that proactive communication improves customer satisfaction and their acceptance of new services and technology. Proactive Customer Communications can also reduce your costs dramatically:Â Outbound calls average $.40 per call as compared to an average of $5.03 for each CSR-assisted inbound call.
Above all, with Proactive Customer Communications, you always have the assurance that comes with the advanced technology, innovative solutions and unmatched customer support that have made TFCC the clear leader in the utility communications industry.
Proactive Customer Communication Business Benefits:
- Customer satisfaction
- Cost savings
- Re-purpose staff to tasks requiring human interaction
- No hardware purchase or software licenses
- Web hosted – quick and non-disruptive implementation
- Customer fit – integration with your organization and internal systems
- 24/7/365 customer support
