Text Messaging
Provide critical information to customers wirelessly
It is estimated that as many as 93%, of 293 million, of U.S. citizens are cell phone subscribers, and nearly 25% of U.S. households are wireless only.* As the numbers continue to grow, your customers increasingly expect on-demand information via their wireless devices. TFCC gives you this capability with Text Messaging, enabling you to text outage and other critical information directly to customers’ mobile devices. Customer satisfaction is enhanced by being responsive to their need to receive information when, where and how they choose.
Above all, with Text Messaging you always have the assurance that comes with the advanced technology, innovative solutions and unmatched customer support that have made TFCC the clear leader in the utility communications industry.
Text Messaging Business Benefits:
- Enhanced customer satisfaction
- Effective communication even during power outages
- Flexible message content and length
- Seamless integration with HVCA and your CIS and OMS systems
- Little or no requirement for internal development or IT resources
- 24/7/365 customer support
*CTIA,the international association for the wireless industry, June 2010.
