TFCC Alert

TFCC Alert is a high-speed, high-volume notification system that lets you reach thousands of people anytime, anywhere on any device with critical, time-sensitive information. The robust features of TFCC Alert bring you advanced alerting capabilities, improving both internal and public communications, increasing the effectiveness of emergency efforts, and ultimately reducing the costs of a traditional communications infrastructure.

It is used by hundreds of government, corporate, utility, education and healthcare clients across the country everyday and is built on the key benefits TFCC clients insist on: performance and reliabilty, speed, scalability and cost efficiency.

Ease of Use: TFCC Alert’s task based workflow and one-page quick launch make creating and sending notifications stress-free.  Select the type of message you’d like to send and TFCC Alert will present only the options needed for the particular message type, all on one page.

Multi-modal: With TFCC Alert, you can send targeted messages to select groups or geographic areas by landline, cell phone, VoIP phone, PDA, pager, text, email, fax and TTY/TDD machines.  TFCC Alert also integrates with Twitter, giving you greater reach with fewer steps.  The system can be accessed and messages can be activated from any Internet-enabled location, including your cell phone.

Availability: If you can’t acces the web, a call to TFCC’s 24/7/365 Help Desk will get the message out for you.  The system is always available and ready for use, from the operations center, from the field or anywhere in-between. 

Unlimited Users: The system allows for an unlimited number of users.  It also includes a flexible array of user profiles with different permissions, access and visibility restrictions so that your notification system precisely matches your communication and security needs.  The system also allows for limitless security groups and provides clients with the ability to self-manage their groups.

Inbound Messaging: In addition to sending outbound notifications, you can set up inbound interactive voice response (IVR) programs to handle high volumes of incoming calls that may be the result of an outbound message.  Inbound IVR is essentially a self-service, inbound portal, a means to provide employees, customers, citizens and the media with up-to-the-minute information in any situation.  It is an easy way for organizations to provide clarification and follow-up instructions during and after an incident and leaves personnel free to continue operations and support response efforts.

Performance, Speed, Reliability: TFCC Alert runs on the largest and fastest calling platform in North America.  Our platform is co-located with major long-distance telecom carriers’ POP sites, and is redundant and geographically dispersed throughout the U.S., protecting client communications against single points of failure.  TFCC delivers your calls in a matter of minutes rather than hours and has the capacity to deliver hundreds of thousands of calls per hour. 

Cost Efficient:  The system is fully hosted and all upgrades and enhancements are provided at no additional cost.  You do not have to purchase additional computer equipment, telephone lines, or software licenses, nor do you have to buy the latest version of the system.

Client Care Commitment: TFCC Alert is backed by our client care commitment.  Each client is partnered with a Client Manager who will serve as the single point of contact and the notification expert for the life of the contract.  The Client Manager is supported by our live 24/7/365 Help Desk.  Clients also have access to the new online Resource Center.  All of this is in addition to the Online Help, a searchable, online database of easy-to-find technical help.  Should you need it, online refresher training is offered, via webcast, at no cost any time throughout the life of the contract.

Twenty First Century Communications has been offering tecnhology to connect people to information for over 20 years.  Known in the industry for our speed of delivery and client care commitment, government, corporate, utility, education and healthcare clients all across the country trust their notification needs to TFCC.

Select your industry to learn more: Government, Corporate, Utility, Education, or Healthcare.