Water Resources

Articles

“Customer Service 2020:  Grid upgrades spark an interactivity revolution“ Various contributors.  Public Utilities Fortnightly.  April 10, 2010. Web Page.

Case Studies

Chartwell Best Practices – PacifiCorp Ramps Up Proactive Outage Communications (PDF)

Hurricane Irene’s Impact on Electric Utilities (PDF)

Product Literature

Proactive Customer Communications (PDF)

Multi-Channel Interactive Collections (PDF)

CIS Database Accuracy (PDF)

Mobile Workforce Communications (PDF)

Text Messaging (PDF)

Mobile & Desktop Outage Reporting (PDF)

Customer Sign-Up (PDF)

Automated Customer Survey (PDF)

When To Use A Notification System (PDF)

Videos

TFCC Alert – Outbound Notification System for Utilities

Accurate Customer Contact Data Results in Savings

Multi-Channel Interactive Collections for Utilities

Collect More When You Connect More

2011 Client Meeting Session Videos

Industry Trends – Todd Arnold, Smart Customer Insights, LLC

Mobile Outage Communications – Ken Sims & Jack Hierholzer, Gulf Power

IVR Best Practices – Peter Brandt & Mark Carmack, IVR Doctors and Dave Watts, Progress Energy

Call Center Mutual Assistance – Harry Ruscetta, NSTAR and Bently Collier, TFCC

Proactive Outbound Communications Panel – Led by: Dennis Smith, Chartwell Inc. Panelists:  Dante Hill, PacifiCorp; Pam Wheat, Oncor; Becky Merritt, Dominion Virginia Power

Unility – Utility  SmartPhone App – Jeff Cordell, West Alerts & Notifications

Webinars

Collect More When You Connect More