TFCC’s Janet Mushrush co-presents Field Connect at OMS

FOR IMMEDIATE RELEASE
October 01, 2006

“Capitalizing on Operational, Customer Focused and Cost Competitive Outage Management Solutions”

A Presentation by Tim Kesler, Technical Advisor, Dominion Introduction by Janet Mushrush, Director of Utility Sales, Twenty First Century Communications

Columbus, Ohio:  In an environment of increasingly longer and more devastating storm seasons, customer service demands placed on utility companies have grown exponentially. One of Dominion’s greatest challenges was retrieving critical information from the field in a timely manner in order to provide progress reports during a storm, update its customers, validate today’s work, and plan tomorrow’s.

Work crews responding to outages and downed lines needed to be able to call in without receiving a busy signal. Members of mutual aid crews, regardless of equipment type, needed to be able to connect with Dominion to report job status and receive assignments. And demands on call center staff need to be alleviated.

Immediate data collection and real time reporting were also necessities so the utility did not have to wait until an end of shift — or even after an event — to analyze performance and customer service.

For typical day-to-day work management, Dominion also needed a simple, non-hardware solution to progress work from one status to the next; so that once a job was complete the next team could be dispatched to perform follow-up work.

Hear how Dominion made voice recognition available to all crews and approved contractors for every day work; and has the system recognize by work order number what type of work, what questions to answer, and what choices to present. Dominion met this goal with Field Connect, the Mobile Workforce Management Solution by Twenty First Century Communications.

6th Annual Outage Management Solutions Conference
November 28-30, 2006
New Orleans, LA