TFCC Congratulates Mid American Energy Holdings Company, Platts 2007 Power Company of the Year

FOR IMMEDIATE RELEASE
December 18, 2007

Columbus, Ohio:  Twenty First Century Communications wishes to congratulate its longtime client, Mid American Energy Company, and parent company MidAmerican Energy Holdings Company, for being named Platts 2007 Power Company of the Year.

Twenty First Century has provided Mid American Energy Company and its base of more than 714,000 electric customers with TFCC’s industry leading High Volume Call Answering (HVCA®) service since 1998. HVCA® uses massive voice response unit (VRU) networks to answer and place calls. The system supports effective outage management and improves customer service during power outages.

The Platts Power Company of the Year award was presented at the Platts 2007 Global Energy Awards ceremony in New York City on November 29, attended by energy executives from around the world. The recognition honors MidAmerican as the leading power company in the world for 2007. This is MidAmerican’s fourth Platts Global Energy Award since the awards began in 1999. No other energy company has won this many awards.

Judges credited MidAmerican’s leadership in the energy industry, noting that “strategic forethought, technical know-how and a determination never to let the customer down are the corporate hallmarks of the company winning this award.” MidAmerican also was cited for outstanding achievements in customer satisfaction, renewable generation and enhanced transmission infrastructure, among other improvements.

Twenty First Century Communications provides High Volume Call Answering (HVCA®) to 80 United States utilities, covering 70% of American households. HVCA® is a vitally important automated communication and data delivery program that helps utilities maintain excellent customer service even in the event of major outages. The HVCA® service is designed exclusively for use by electric utility companies and can be easily integrated into an existing operation, enhancing customer service programs and tying into call center and operations systems.