TFCC Congratulates MidAmerican Energy, Highest Customer Service Ranking in the Midwest

FOR IMMEDIATE RELEASE
February 28, 2008

Columbus, Ohio:  For the fourth time in five years, TFCC’s client, MidAmerican Energy Company, has received the highest customer service ranking in the Midwest in J.D. Power’s annual Customer Satisfaction Study. Based upon the 2008 Electric Utility Business Customer Satisfaction Study that was conducted by J.D. Power and Associates, Mid American Energy ranked number one in the Midwest Region for overall customer satisfaction.

As one of the 58 largest electric utilities in the U.S., MidAmerican business customers rated MidAmerican Energy particularly strong in the areas of power quality and reliability, communications, and company image.

MidAmerican Energy’s focus on excellence has proven high customer satisfaction year after year. MidAmerican Energy credits its ability to keep electric rates stable as a factor in customer satisfaction. The company has committed to keeping electric rates stable for its customers in Iowa, Illinois and South Dakota.

Twenty First Century Communications has been providing MidAmerican Energy with High Volume Call Answering (HVCA®) since 1998. HVCA® is a vitally important automated communication and data delivery program that helps utilities maintain excellent customer service even in the event of major outages. The HVCA® service is designed exclusively for use by electric utility companies and can be easily integrated into an existing operation, enhancing customer service programs and tying into call center and operations systems.

See related story:
J.D. Power and Associates Customer Satisfaction Study Results Rank MidAmerican Energy Highest in the Midwest for Fourth Time in Five Years
http://www.midamerican.com/newsroom/aspx/newsdetails.aspx?id=410