TFCC Proudly Supports Utilities Recognized for Excellent Customer Service by JD Power
FOR IMMEDIATE RELEASE
August 21, 2008
Columbus, Ohio:Â Twenty First Century Communications is proud to serve the majority of the highest ranking utilities recognized in J.D. Power’s 2008 Residential Utility Customer Satisfaction Survey. TFCC has provided critical communications solutions to the electric utility industry since 1989. TFCC’s outage reporting, call center overflow and backup, and emergency notification enhance utility customer service, even in a disaster.
The utilities with the greatest need and the most experience use TFCC, and they have some of the highest customer satisfaction ratings in the country.
In general, the highest ratings were achieved by the large utilities located in regions that experience more severe weather. In the South there are hurricanes, while the East and Midwest are hit with regular ice storms. These categories of utilities have to contend with more frequent outages and respond to higher volumes of customer communications.
Utilities who know outage call handling know TFCC.
60% of all the large utilities with above average rankings are clients of Twenty First Century, as are 83% of above average large Southern utilities and 66% of above average Midwestern Midsize utilities. In fact, TFCC serves 92% of all the Southern utilities recognized in the survey. Twenty First Century’s predominant client representation is in the categories that dominate the satisfaction ratings.
We wish to congratulate our clients for outstanding Communication, Customer Service and Overall Customer Satisfaction:
East Region Large and Midsize Utilities
Top award winner Central Main Power is the highest ranked, scoring 5 out of 5 in all categories. PECO (Exelon), Appalachian Power (AEP) and Con Edison of New York all scored 4 out of 5 in multiple categories.
East Region Midsize Utilities
Atlantic City Electric scored 4 of 5 in Overall Customer Satisfaction and Public Service of New Hampshire ranked 4/5 in Communication and 5/5 in Customer Service.
Midwest Region Large Utilities
Top award winner MidAmerican Energy scored 5 out of 5 in all categories. Coming in at 4/5 in Overall Customer Satisfaction are Xcel Energy, Westar Energy and Duke Energy. Westar and Duke also scored 4/5 in Customer Service.
Midwest Region Midsize Utilities
Top award winner Omaha Public Power District scored 5/5 across the board. Louisville Gas & Electric, Kansas City Power & Light and Kentucky Utilities scored 4 of 5 and 5 of 5 in various categories.
South Region Large Utilities
Top award winner Alabama Power scored 5/5 in Communication and Overall Customer Satisfaction, and 4/5 in Customer Service. Duke Energy Florida Power & Light, Georgia Power, Oklahoma Gas & Electric, Progress Energy Carolina, and Progress Energy Florida all ranked 4 or 5 out of 5 in multiple categories.
South Region Midsize Utilities
Pedernales Electric, Austin Electric, Gulf Power, JEA and Public Service Co of Oklahoma (AEP) scored 4/5 in the various categories.
West Region Large Utilities
Top award winner Salt River Project scored 5/5 across the board followed by Sacramento Municipal Utility District who scored 4/5 in all categories.
West Region Midsize Utilities
Top award winner Clark Utilities scored 5/5 in all categories.
For more information about utility and emergency communications solutions, call 800-382-8356.
