Twenty First Century Communications Congratulates Its Clients’ High Survey Ratings

FOR IMMEDIATE RELEASE
February 29, 2008

Columbus, Ohio:  The 2008 satisfaction survey conducted by J.D. Power and Associates for business customers of electric utilities demonstrated a high level of customer satisfaction for many of TFCC’s utility clients.

Over 13,500 U.S. businesses that spend between $500 and $50,000 a month for electricity were interviewed. Overall satisfaction was measured based upon power quality and reliability; customer service; company image; bill and payment; price; and communications.

With 1,000 being the highest possible rating, TFCC utility clients consistently ranked at or near the top in their respective regions.

Congratulations to the following TFCC clients who scored in the top five within the retions listed below:

East Region
FirstEnergy – East
Allegheny Power
Con Edison of New York

Midwest Region
MidAmerican Energy
Aquila
Excel Energy – Midwest

South Region
South Carolina Electric & Gas
Southern Company
Progress Energy
Tampa Electric

West Region
Sacramento Municipal Utility District
Salt River Project
Pacific Gas and Electric